Frequently Asked Questions
Everything you need to know before hitting the trails or the slopes.
Do you offer professional assembly for bikes purchased online?
Yes, all bikes shipped from Suburban Ski and Bike are pre-inspected by certified mechanics. However, to ensure safety and warranty compliance, we recommend final assembly be completed by a professional technician at your local shop or our retail location.
What is your return policy for seasonal gear?
We offer a 30-day return window for unused gear in its original packaging. Please note that mounted skis and customized bike builds are considered final sale and cannot be returned.
How do I determine the correct ski length or bike frame size?
We provide detailed sizing charts on every product page. If you are between sizes, we recommend contacting our expert staff for a personalized consultation based on your height, weight, and skill level.
Do you provide international shipping for oversized equipment?
Currently, we ship bikes and skis within the continental United States and Canada. Shipping rates for oversized items are calculated at checkout based on dimensions and destination.
Is there a warranty on the equipment I purchase?
All new products are covered by their respective manufacturer's warranties. Suburban Ski and Bike will gladly assist you in facilitating a warranty claim if you experience a defect in materials or workmanship.
Can I book a tune-up or maintenance service online?
Absolutely. You can schedule a 'Ready-to-Ride' bike tune-up or a 'Pro-Grade' ski wax and edge sharpening through our online booking portal located in the Services section of our site.